01 / MULTI-CHANNEL CONVERSATIONAL AIOne AI agent. Phone, website, and messaging.
Emmi answers for you on the phone, in your website chat, and on Instagram, WhatsApp and Telegram — 24/7, in Romanian and Russian (in chat, English and Ukrainian too). It learns from your documents and only says what's true — like a team member who never sleeps.
Built for every way your customers reach out
One agent, five channels — same knowledge, same persona, same quality.
Voice (Phone)
Answers your calls instantly, in the caller's language, with sub-second response times.
Web Widget
One line of code puts Emmi on your site — in your colors, with your voice.
Replies to messages and comments on Instagram, with the same information as on the phone and your site.
Picks up WhatsApp conversations with the same accuracy and the same answers as every other channel.
Telegram
Replies on Telegram instantly, in the customer's language, never contradicting the other channels.
What Emmi can do
- Speaks your customers' language — flawless Romanian and Russian on the phone; in chat it also replies in English and Ukrainian.
- Reasons before it answers — understands what's actually being asked, even when the question is vague or spread across several messages.
- Hears you perfectly — understands speech in under half a second, with no awkward silence.
- Pronounces everything right — company names, phone numbers and abbreviations, spoken clearly every time.
- See everything at a glance — what customers ask, on which channels, in which languages, live in your dashboard.
- Turns conversations into leads — captures the contact and what they need, ready for your team or your CRM.
- A summary every Monday — what happened, what was asked most, what needs your attention.
What stands behind every answer
Answers in Under a Second
At the speed of a real conversation. The caller never waits in silence, and the chat never leaves anyone staring at a blank screen.
A Voice That Sounds Human
Warm and natural in Romanian and Russian, hard to tell from a real person — and it says company names, phone numbers and abbreviations correctly, every time.
Only From Your Documents
Every answer is grounded in what you uploaded. When the answer is not there, Emmi says so and hands the conversation to your team instead of inventing one.
Official Channel Connections
Phone, website, Instagram, WhatsApp and Telegram are connected through each platform's own approved route — no workarounds that stop working overnight.
Smart Memory
Your documents become Emmi's memory — it finds the right information instantly, in either language.
Solid Foundation
Hosted in the EU and built to run around the clock — no breaks, no downtime surprises.
Stop missing conversations. Start automating them.
Talk to our team about deploying Emmi for your organisation — or open the widget on this page and chat with Emmi yourself.