One AI Agent. Phone, Chat, and WhatsApp.
Emmi is a bilingual conversational AI that answers your phone calls, replies in your website chat, and handles WhatsApp messages — 24/7, in Romanian and Russian, with knowledge grounded in your own documents.
Emmi is a bilingual conversational AI that answers your phone calls, replies in your website chat, and handles WhatsApp messages — 24/7, in Romanian and Russian, with knowledge grounded in your own documents.
Emmi is a single conversational AI that picks up the phone, replies in your website chat, and handles your WhatsApp inbox — using the same knowledge base, the same persona, and the same bilingual fluency across all of them.
That means no more missed calls outside business hours, no more inboxes overflowing on Monday morning, and no more inconsistent answers between channels. Your team focuses on the conversations that genuinely need a human; Emmi handles the rest.
One agent, three channels — same knowledge, same persona, same quality
Emmi answers your calls instantly, in the caller's language, with sub-second response times.
One line of code embeds Emmi on your site — fully on-brand, isolated from your CSS.
Reach customers where they already are — Emmi replies in WhatsApp using the same knowledge base.
From the first message to structured insights — fully automated, across every channel
They call your number, open the chat widget on your site, or message you on WhatsApp. Emmi greets them in their language.
Real-time speech recognition (voice) or direct text — language is auto-detected per turn, with native Cyrillic and Romanian diacritic accuracy.
Emmi retrieves the most relevant chunks from your documents and answers using Claude — with prompt caching for ~10× cost efficiency.
Caller details, topics, callback requests, transcripts and token usage — all logged to your dashboard automatically, ready for review or export.
Deployed for government bureaus, legal-services organizations, and educational institutions handling thousands of bilingual inquiries each month.
Production-grade conversational AI, built for regulated industries
Native Cyrillic and Romanian diacritics — no transliteration tricks
Anthropic reasoning with prompt caching for ~10× cost savings on hot context
Groq Whisper-large-v3-turbo on custom silicon — fastest STT in production
ElevenLabs multilingual voice with fine-tuned stability for chunked synthesis
Upload Markdown, PDF, or URLs — pgvector + HNSW retrieval grounds every reply
Custom accent color, position, persona, and voice per deployment
Acronyms, phone numbers, foreign names spelled correctly every time
Boost STT recognition of your domain vocabulary in Romanian and Russian
Topics, callbacks, duration, costs and per-call drill-down — out of the box
Full transcript search and CSV export for every conversation
Postgres Row-Level Security — organisation isolation enforced at the database layer
Built-in export, deletion, configurable retention, and consent recording
Hand-picked components — every one optimised for bilingual real-time conversation
Anthropic reasoning with 5-minute prompt caching for ~10× lower token costs on hot context
Whisper-large-v3-turbo running on Groq's custom silicon — sub-500 ms speech recognition
Streaming multilingual TTS, fine-tuned stability and similarity for chunked synthesis
Real-time WebRTC orchestration with built-in SIP module for telephony bridging
In-Postgres vector retrieval for RAG, with OpenAI text-embedding-3-small
Async Python backend with post-call worker queue for analytics and billing events
Emmi adapts to any team that handles repetitive bilingual inquiries — across phone, web and WhatsApp
Intake, eligibility, scheduling — in your clients' language
Admissions, programs, deadlines, fees — answered 24/7
Appointments, services, patient intake without queues
Citizen inquiries, permits, licensing, programme eligibility
Product information, application status, compliance-aware replies
Tier-1 support across phone, chat and WhatsApp — one knowledge base
What teams ask before deploying Emmi — answered up front
For voice: provision a Twilio number and upload a knowledge file — you're live in hours, not weeks. For the web widget: paste a single <script> tag onto your site. Most clients have a working agent on the same day they sign off.
Emmi never invents information. If a question is outside its knowledge base, it collects a structured callback request — caller name, phone, language, topic — and hands it to your team for the next business day. Live transfer-to-human is on the roadmap.
Yes. Multi-tenant isolation is enforced at the database layer via Postgres Row-Level Security — an application-code bug cannot leak data across organisations. All traffic is TLS-encrypted, all storage is encrypted at rest, and our infrastructure is hosted in the EU.
Yes — accent colour, widget position, agent persona name, voice, system prompt, and pronunciation rules are all configurable per deployment. The widget runs in Shadow DOM, so it never conflicts with your site's CSS.
Romanian and Russian are production-ready, with full Cyrillic and Romanian diacritic accuracy at the speech-recognition layer. Other languages are available on request — talk to us about your specific requirements.
Yes. Built-in endpoints for data export and deletion, configurable retention policies, opt-in consent recording in the greeting, and a Data Processing Agreement template are all part of the standard package.
Usage-metered pricing — per-minute for voice, per-token for chat — with volume tiers and monthly commitments for higher usage. Contact us with your expected call volume and we'll send a tailored quote.
Talk to our team about deploying Emmi for your organisation — or open the widget on this page and chat with Emmi yourself.